Buy your brand new Suzuki with peace of mind included.
We understand that buying a new car from home is a big change to how we are used to buying cars, and we still want to make sure that we find you a car which is right for you in every way.
To alleviate some of the worry of buying from home, we are now offering a 7 day return policy if you feel the car is now right for you. *
*Terms and Conditions Apply. Contact our Suzuki Sales team to find out more.
Terms and Conditions
Suzuki 7-Day Return Policy Full Customer Terms & Conditions
Section 1: 7-Day Return Policy
• In addition to any statutory cancellation rights, or any right of withdrawal you are entitled to
where you are a finance customer, Suzuki GB provides you with a money back guarantee from
the date of registration of the car for a period of 7 days.
• Day 1 is the day of first registration, so the car must be returned no later than 7 days later. For
example, for a car registered on Saturday, the car must be returned before the selling dealer
closes on the following Saturday.
• If you decide to return the car you must notify the selling dealer by telephone or email at least
24 hours before you return the car, and no later than 5pm on the 6th day. For example, for a
car registered on Saturday, you must notify the selling dealer by 5pm on Friday if you wish to
return the car on Saturday.
• Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.
• Offer applies to cars registered between 1st October and 31st December 2020.
• Offer applies to cars purchased in person from a participating Suzuki dealership either in cash
or with Suzuki Financial Services and is available only to the person who purchases the car
from the selling dealer.
• The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business
customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party
leasing provider, and through Motability are excluded.
• Maximum of one car per person.
• Car may be returned to the selling dealer within 7 days of first registration. If the car was
purchased in cash, the selling dealer will refund you in full minus any delivery fee. If the car
was to be purchased through Suzuki Financial Services the selling dealer will refund to Suzuki
Financial Services the amount it paid for the car and any additional extras and you must pay
any delivery fee directly to the selling dealer.
• If there are any additional extras such as gap insurance that have been funded as part of your
new purchase with Suzuki Financial Services, the selling dealer will cancel these on your
behalf.
• If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as
part of your new purchase with Suzuki Financial Services you will need to pay the amount of
the negative equity to the selling dealer as part of the agreement to return the car.
• Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You
must return the car to the selling dealer at your own cost and before the relevant deadline.
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Suzuki 7-Day Return Policy Full Customer Terms & Conditions – June 2020
• If you wish to have the selling dealer collect the car from your home address, the selling
dealer may agree to this in their sole discretion, in which case you must arrange the collection
at least 1 working day in advance of the collection date. The selling dealer will inform you of
the collection fee in advance. If the car was purchased in cash, the collection fee will be
deducted from the refunded amount. If the car was to be purchased through Suzuki Financial
Services, you must pay any collection fee directly to the selling dealer. You must be available
to hand over the keys to the selling dealer at the agreed time and location. Only one attempt
to collect the car will be made. If the selling dealer declines to collect the car, or the
collection cannot take place for any reason, you must return the car to the selling dealer
before the deadline.
• A mileage limit of 250 miles applies to returned cars. An excess mileage charge of £1.00 per
mile will be applied for any cars returned with over 250 miles. If the car was purchased in
cash, the excess mileage charges will be deducted from the refunded amount. If the car was
to be purchased through Suzuki Financial Services, you must pay the excess mileage charges
directly to the selling dealer.
• You are fully responsible to insure the car with fully comprehensive insurance from the day of
handover and any cars that have not been insured in this way will not be accepted for return.
• Returns where the vehicle has been modified, damaged, soiled, altered from its original
condition on delivery, or is subject to an insurance claim, cannot be accepted.
• You must not use the car as collateral for any loan or other third-party arrangement or accept
or allow any lien or third-party interest over the car. Doing so invalidates this offer.
• Taking the car outside of the UK also invalidates this offer.
• You must pay and accept sole responsibility for any third-party costs, fees, charges and
penalties incurred, including (without limitation) in relation to any outstanding motoring
offences, parking tickets, fines, congestion and other charges, incurred during the period you
are in possession of the car.
• Where a car is returned and the selling dealer cannot provide a suitable alternative car as a
replacement, or you do not want an alternative, if the car was purchased in cash the price
paid for the car (excluding delivery charges and any other applicable deductions as outlined
above) will be returned by exactly the method as it was originally paid. If the car was to be
purchased through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial
Services the amount it paid for the car and any additional extras and you must pay any
delivery charge and any other applicable deductions as outlined above directly to the selling
dealer.
• You must return the car’s V5C (Log Book) to us when you return the car.
• If a vehicle was part exchanged as part of the new car purchase it will not be returned.
Instead, the selling dealer will reimburse the part exchange value stated on the purchase
invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is
entirely within the selling dealer’s sole discretion and it should be assumed that the partexchanged vehicle will not be returned to you.
Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the
car
• If you have entered into a finance agreement to pay for the car you have a right to change
your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act
1974 without giving any reason. The exact terms of the right to withdraw will be set out in the
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Suzuki 7-Day Return Policy Full Customer Terms & Conditions – June 2020
finance agreement itself. If you exercise the right, it will bring the finance agreement with
Suzuki Financial Services to an end. It does not automatically mean that you can pull out of
buying the car, but Suzuki GB will allow you to exercise the 7-Day Return option on the terms
set out in section 1.
• If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki
Financial Services by calling them or writing to them on the contact details provided in the
finance agreement. You must then pay Suzuki Financial Services the amount payable by you on
your withdrawal from the finance agreement as explained in the finance agreement.
• If you wish to withdraw from the finance agreement and exercise the 7-Day Return option you
must ensure that you follow the procedures for return of the car within the returns period as
set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial
Services the amount it paid for the car and any additional extras.
• If you fail to return the car within the 7 day period you will not be able to benefit from the 7-
Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial
Services the amount payable by you on your withdrawal from the finance agreement as
explained in the finance agreement.