How we're responding to COVID-19
After months of closure, we are now able to safely reopen our retailers in line with government guidance to protect our staff and customers. As you will know, the COVID-19 pandemic has affected and changed our way of life the results of which we will continue to see for some time to come. We are taking the safety of our staff and customers very seriously and have made several changes to how we do business in the interest of keeping our community safe.
Our Core Actions
All key touch points of vehicles are being sanitised. Disposable covers will be used where appropriate for seats, steering wheel and gear selector.
We have installed sanitising stations for use of our customers, which we strongly encourage to be used upon entry and exit of our sites.
We have made a number of changes across our retailers to enable all customers and staff to effectively social distance.
All of our employees have access to the appropriate PPE. Perspex screens have also been installed across our retailers for customer facing staff.
As part of our duty to look after the well being of our staff, we carry out daily temperature checks of all our staff.
Test Drives and Handovers during COVID-19
Unattended Test Drives
In order to comply with the social distancing measures set out by the government and for your safety we are now offering unattended test drives subject to status.
As we want to reduce the number of times you need to come into our retailers, we are offering the support of our sales teams remotely. This enables you to find answer to all the specific questions you may have about your chosen vehicle. Our team will be available on the phone and can provide you with images pictures and videos.
When you come to our dealership, we will arrange an appointment to see you. This is so we can limit the number of people we have in our retailers at one time. For this reason, we ask that you do your best to arrive at your dedicated time.
Servicing and Workshop
We are trying our very best to get in contact with those who are due a service. Alternatively, you an call us to book your service or book online.
On the day, please can you you arrive at your allocated appointment time. We ask that only one person comes into the dealership, since we want to restrict the number of customers we have on-site at one time.
Please ensure that you remove all other keys from your vehicle fob before passing it over to our team.As part of the vehicle service, we will disinfect the key touch points on the vehicle. Our team members wear a new set of gloves for each vehicle and wash their hands in between.
Once the service is complete your key and all common areas will be disinfected before handover.
Invoices will be provided by email.
Once your vehicle is complete, you can make payment via phone or use our car machine with a provided pair of gloves.
What our customers have been saying...
"Brought my Suzuki Vitara in for service on Tuesday and felt very comfortable with how everything was handled. Well done Coventry Mazda."
"Just wanted to let you how pleased I was with the arrangements at the showroom. The car was serviced while I sat in the visitor are feeling perfectly safe. My thanks to your team. Regards Pete."