Customer Relations Advisor


Are you looking for a new and exciting career opportunity?

Here at Green 4 Motor Group we’re looking for a focused Customer Relations Advisor to join our team.

As a company we continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a Customer Relations Advisor with the very same ethos.

Role:

  • Manage and provide customers with excellent service on inbound and outbound calls, SMS, letters and email
  • Use our CRM and manufacturers’ systems to book service and MOTs over the phone and email
  • Maintain and update our customer database regularly
  • Advise customers with information regarding their vehicles,
  • Handle customer feedback and complaints, in an empathetic, timely and professional manner to ensure every customer is completely satisfied,
  • Ensure GDPR guidelines are followed throughout any customer contact
  • To help out with all administrative duties within the team, and provide support for the Aftersales Department
  • Keep up to date with all current manufacturers’ and company offers

  • Requirements:

  • A passion to delivering excellent customer service at all times
  • Highly articulate, with strong communication skills written and verbal. With confidence in speaking to a variety of customers and internal staff
  • Be able to maintain a professional but friendly approach
  • The ability to multitask and work on your own and as a team
  • Committed to learning new things as the company and manufacturers’ move forward and develop,
  • Be computer proficient, and capable of learning our processes and systems
  • Excellent with Microsoft Office and creating emails
  • Ideally have at least 1 year previous experience in a retail or customer related environment

  • The successful candidate will be a part of a friendly, hard-working team, based at our Coventry head office. Where they will receive a number of exciting benefits.


    Salary - depending on experience

    Working hours: Monday - Friday 9am - 5pm.

    20 days holiday (plus bank holidays)


    If this sounds like you, we want to hear from you!

    Send your cover letter and CV to rhiannon.jones@green4motorcompany.co.uk



    Ref:

    Working Hours
    Location Coventry
    Salary
    Benefits
    Closing Date 31/12/2019