Motability Scheme FAQs


Am I eligible?

You must be receiving one of the following benefits, and have at least 12 months of payments remaining:

  • Higher Rate Mobility Component of the Disability Living Allowance (DLA)
  • Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
  • War Pensioners’ Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP)

What is the War Pensioners’ Mobility Supplement?

This is an allowance provided by Veterans UK. As of April 2015, it is £64.15 per week.

What is the Higher Rate Mobility Component?

This is an allowance provided by the Department of Work and Pensions (DWP). It is gradually being phased out and replaced by PIP. As of April 2015, it is £57.45 per week.

Who qualifies for the Higher Rate Mobility Component?

This is decided by the DWP. The Higher Rate is awarded to children from the age of three, and you can apply for the Scheme on their behalf as a parent or guardian. Children claiming DLA will be moved onto the Personal Independence Payment (PIP) when they turn 16.

I have less than 12 months of allowance left – can I still apply?

No. You will only be able to apply if the DWP extends or renews your eligible benefits for at least 12 months.

Can there be two Motability customers within one household?

Yes. As long as each person meets the eligibility criteria, there is no limit on how many of them can apply for the Motability Scheme.

Can any other allowances be used to apply for the Motability Scheme?

Apart from the four listed above, no other allowances can be used under any circumstances.


Can I get a car through Hire Purchase?

No. Hire Purchase is no longer an option with the Motability Scheme. The lease package through the Scheme is a simpler, stress-free Contract Hire arrangement.

Will I get the Advance Payment back?

No. The Advance Payment is not a deposit on the car, and will not be refunded.

How much does leasing through the Scheme cost?

Most or all of your eligible benefits will be used to pay for the car you select. The actual amount will depend on the make and model you choose, and whether there is an Advance Payment.


Will Motability help with the cost of a car or adaptations?

Typically, no. The aim of Motability is to provide the best-value solution. Any financial help provided will go towards your basic mobility needs. This means that you will not receive help to afford your chosen vehicle if an alternative is available at greater value. Please note that no financial support is provided for any car you have already ordered or taken delivery of.

How do I apply for financial help and what is the process?

If there are no suitable Motability cars within your price range, call Motability Customer Services on 0300 456 4566. They will discuss your needs, and send out a finance application form if they believe you qualify for support. Once you return the form, you will be contacted within 48 hours and assigned a dedicated Case Manager. Your Case Manager will guide you through the rest of your application.

Please note that you may simply be offered a lease extension or technical advice if financial help is not the most effective solution.

Will I be means-tested for financial help?

Your personal financial circumstances will be considered when deciding whether you need support from Motability. It may be necessary to take your household income into account.

Can I add my own money to top up any financial help I receive from Motability?

This is not advised, and in fact may disqualify you for support. If it can be shown that you have enough personal funds, any offers of financial help from Motability are likely to be withdrawn.


Are there any electric or 'green' vehicles on the Scheme?

There are a limited number of electric vehicles offered through the Scheme. These are typically better for customers intending to travel shorter distances. You will need to have a charging point fitted outside your home, where there is suitable off-road parking. You can search for electric cars on Motability online by choosing 'electric' under 'fuel type'.

Greener cars are also highlighted for their efficiency. Many models are available, supporting the Scheme's secondary aim of protecting the environment. Motability also provides tips on choosing a 'green' car and on driving more efficiently.

Where can I see the average 'miles per gallon' (mpg) figure for a vehicle?

Using the online Motability search will show the average mpg for the models shown.

Are vehicles available with lumbar support?

Yes. A number of cars come with lumbar support as standard or at higher equipment levels. Ask at the dealership when making your application.

How do I find the most suitable car?

There are several ways to narrow down your options: compare models online, read reviews of each model, and test drive cars you are interested in.

It is always strongly recommended that you take a test drive before deciding on a car. Even if you will not be driving the vehicle yourself, test the accessibility, seating and features for yourself. For Motability customers, extended test drive appointments may be available.

Which colours can I order a car in?

You have the choice of many colours offered with the model as new. The dealership will be able to advise you on which paintwork shades are available.

What if the car/WAV I want isn't on the price list?

Please contact Motability Customer Services on 0300 456 4566 if you cannot find a vehicle which meets your needs.

How do I apply for the Motability Scheme and what do I need?

If you are fully eligible for the Scheme, simply visit a dealership which has a Motability specialist and begin your application. The whole process will be explained, and you receive support at every step. The application will be completed online at the dealership.

You will need to take your Certificate of Entitlement for benefits, a Driver Consent form and all licences for named drivers, and a recent utility bill to prove your address. You will be sent an individual PIN for your application, which is needed when you collect your car.

What is the Motability Suitability Questionnaire?

This is part of every Motability application. The questions are designed to make sure that the Scheme itself, and the car you choose, are right for you. The dealer may also conduct a separate home assessment to make sure you have space for the vehicle or other items you need, such as an electric charging point.

What is the Driver Consent form?

As part of your application, you need to tell the dealer who will be driving the car (including yourself). All nominated drivers must sign to agree they will abide by the rules and guidelines of the Scheme. If they are unable to join you when making the application at the dealership, they will need to sign a Driver Consent form, which you take with you along with their driving licences.

What is a Safe Date?

The DWP gives Motability Operations a Safe Date, which is when they will start to hold your eligible allowance. This is the Earliest Handover Date at which you can collect your car – your Motability agreement cannot begin before this date.

Can I change my mind after I make an application?

You will need to speak to the dealership you applied to immediately. They will be able to tell you whether cancelling the application is possible. You may have to pay a cancellation fee.

How long will it take to get my new car?

This depends on the model you order, the manufacturer's timescales, and whether any adaptations are being made to the vehicle. Always check with the dealer to find out how long is left until you can collect. If you are currently on the Motability Scheme, you cannot collect a new car until your existing agreement ends.

What do I need to have with me to collect my car?

You must take your proof of identity, driving licences for active drivers, and your PIN.

I have lost my PIN, can I get another one?

In cases where there are more than two weeks remaining until you can collect, call Motability Customer Services on 0300 456 4566.

If you have less than two weeks left, call the dealership and explain the situation.

Can I collect my Motability car at the weekend?

Yes, as long as you have your PIN and/or other security information and the car dealership you ordered from is open.

Can someone else take delivery on my behalf?

Only an appointee (carer). A Motability agreement is a legal contract, and ideally you as the customer must be present to enter your PIN and take delivery of the car.

Can I get a caravan or motor home?

No, these are not available on Motability.

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